Choose a learning route.
A suggested order for using the existing guides. Start where it helps, skip what you know and take your time. No enrolment or account is needed.
Prepare for a job interview
Build confidence for roles in retail, hospitality, care, administration and beyond.
Choose the skills you need to demonstrate.
Open this stepUse experience from work, learning, volunteering or everyday responsibilities.
Open this stepSay an answer aloud and choose one improvement.
Open this stepUse the interview worksheet and check the interview arrangements.
Open this step
Prepare a Civil Service application
Use the official advert to guide your preparation, then build evidence and practise explaining it.
Read the application guide and note the essential criteria and assessed elements.
Read the Civil Service application guideUse the application planner to match real examples to the criteria.
Open the application plannerChoose a relevant experience and explain your actions using STAR.
Build a behaviour exampleReview the assessed elements and try the practice questions.
Read the interview guideUse the interview worksheet to prepare follow-up questions and an honest account of what you learnt.
Open the interview worksheet
Prepare a clear job application
Start with a real vacancy and connect what the employer asks for to experience you can explain.
Write down the criteria, deadline and application instructions.
Use the application plannerReflect on experience from work, study or volunteering that demonstrates a relevant skill.
Explore CV writing and work coachingCheck the requested file format and present accurate, relevant evidence.
Read the ATS and CV guideUse your evidence map to check that each requested criterion is addressed.
Use the final application check
Choose a skill and practise using it
Pick something relevant to your interests or a real job advert, then create a small example of what you learnt.
Use the planner to name one gap between the advert and your current experience.
Identify a skill to work onCompare free learning options, access requirements and certificate conditions.
Browse free learning providersFor AI learning, try the fictional meeting or email activity. You can choose a different skill instead.
Try the existing AI skills activityWrite what you tried, what you checked and what you would improve. Distinguish learning from professional experience.
Record an example you can explain